There's nothing more annoying than a client who doesn't turn up! Even more so when I've had to defer another client as that slot was taken. In order to try to minimise this I've taken to sending a text message to the client the day before to confirm the appointment. Even then it's amazing how some will reply to confirm but still not turn up for the appointment!
When I ring them to find out where they are - assuming they answer the phone, I get some wonderful reasons:
1. "I forgot...sorry! I can't rebook at the moment because I don't know my rota for next week".
2. "Sorry I had an argument with my partner/ family member and it's not convenient at the moment."
3. "Couldn't make it. Someone slashed my tyres. I'll rebook now." (then they don't turn up to that one either!).
4. "A family member is seriously ill. I'll call you to rebook." (and of course they don't!).
According to figures, missed appointments are costing the NHS (National Health Service) throughout the UK over £162 million a year as more than 911,000 GP consultation slots and over 264,000 practice nurse appointments are wasted every year because patients fail to turn up.
Come on people - If you can't make it or don't want the appointment anymore PLEASE TELL US! We won't shout or think badly of you. It's not our place to judge you. It's our place to help and we can help an awful lot more people if you give us the chance!
When I ring them to find out where they are - assuming they answer the phone, I get some wonderful reasons:
1. "I forgot...sorry! I can't rebook at the moment because I don't know my rota for next week".
2. "Sorry I had an argument with my partner/ family member and it's not convenient at the moment."
3. "Couldn't make it. Someone slashed my tyres. I'll rebook now." (then they don't turn up to that one either!).
4. "A family member is seriously ill. I'll call you to rebook." (and of course they don't!).
According to figures, missed appointments are costing the NHS (National Health Service) throughout the UK over £162 million a year as more than 911,000 GP consultation slots and over 264,000 practice nurse appointments are wasted every year because patients fail to turn up.
Come on people - If you can't make it or don't want the appointment anymore PLEASE TELL US! We won't shout or think badly of you. It's not our place to judge you. It's our place to help and we can help an awful lot more people if you give us the chance!
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